Learn how to succeed in your role as a service desk agent.
Use keyboard shortcuts in your queues
If you have a keyboard, you can use shortcuts to navigate your queues. These shortcuts enable you to move through issues, select their fields, and go to the issue view of a request.
Your service desk shortcuts you can use in your queues:
Select field – the O key or Enter key
Next issue – the J key or the Down arrow key
Previous issue – the K key or the Up arrow key
To find your other keyboard shortcuts, go to Help () > Keyboard shortcuts (or press ? on your keyboard).
Turn off keyboard shortcuts
If Jira's keyboard shortcuts don't speed up your work and you'd prefer to turn them off, you can do so via the keyboard shortcuts dialog.
Select Help () > Keyboard shortcuts (or press ? on your keyboard)
Toggle the Keyboard shortcuts are enabled option in the dialog
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