Update your customer on your progress

You can update your customer on the progress you’ve made on their request by adding a comment.

To add a comment to a request:

  1. From your service desk project, go to Queues.

  2. In the sidebar, select Assigned to me.

  3. Select a request to add a comment to.

  4. Select Reply to customer.

  5. Enter your comment and press Save.

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