Learn how to succeed in your role as a service desk agent.
Update your customer on your progress
You can update your customer on the progress you’ve made on their request by adding a comment.
To add a comment to a request:
From your service desk project, go to Queues.
In the sidebar, select Assigned to me.
Select a request to add a comment to.
Select Reply to customer.
Enter your comment and press Save.
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