Update issue details from the issue view

Even though your customers try their best to give you enough information to resolve their requests, you may still need to update them. Circumstances can change as you work, or internal fields only visible to your service desk team may need a value.

Both admins and agents can update issue details.

To update the issue details of a request:

  1. Open the issue view of the request.

  2. Click on the field you’d like to update.

  3. Make changes to the field.

You don’t need to press save when you edit issue details, as whatever you enter is saved as soon as you click or tap away from a field (unless you press escape to discard a change).

 

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