Unlink or change a linked Confluence space

To unlink a space and hide knowledge base articles from your service desk:

  1. From your service desk project, go to Project settings () > Knowledge base.

  2. Under Link a Confluence space, choose Don't link to a Confluence space.

  3. Choose Delete. This only deletes the link between the Confluence space and your service desk, and removes the articles for your portal; you can still view the articles and labels in Confluence.

To change which Confluence space is linked to your service desk:

  1. Follow the steps above to unlink a space.

  2. Under Link a Confluence space, choose Link to a Confluence space.

  3. In Application, choose System Confluence.

  4. Choose a new space from the Space dropdown menu, or click Create a knowledge base space to make a new one.

  5. Click Link.

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