Visualize trends in your service desk with reports
Once you’ve figured out the basics, take your service desk to the next level by using additional features such as reports.
What are reports used for?
Reports are visual representations of your data that you can use to better understand what’s happening in your service desk.
Go to your reports
All of your are reports can be found in one place.
Create your own custom reports
Although we provide you with reports catered towards your service desk project, you may still want to create your own reports.
Allow your customers to self serve with a knowledge base
Set up a knowledge base, so customers can find relevant articles and solve requests themselves.
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