Usage and admin help
Sort requests within a queue
From a queue, you can sort your requests based on your columns by clicking the column name.
To sort requests:
From your service desk project, go to Queues.
Select the queue you want to sort requests in.
Hover over the column name that you want to sort to see how it’s sorted.
Click on the column name to sort the queue. For example, clicking Summary will sort your requests in alphabetical order.
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