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Share knowledge base articles with customers in a request

To share articles with customers from the internal issue view of a request:

  1. From your service desk project, go to Queues.

  2. Select the required issue.

  3. Hover over an article link in an issue in Related knowledge base articles, and click Share as comment.

  4. Enter any additional text in the dialogue box if required.

  5. Click Share with customer.

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