Set up your service desk agents to effectively resolve requests
Service desk agents are people who work on requests for your customers. Add them so they can start helping customers.
Assign an issue to an agent
When you receive a customer request, assign it to an agent so they can dive in and get to work.
Make queues for your team
Your teams will spend the majority of their time working out of queues. Use the default service desk queues or set up your own.
Accept your invitation to be a service desk agent
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