Learn how to succeed in your role as a service desk agent.
Set up request types to get information from your customers
While our external service desk template comes with request types designed for serving your customers, you can edit them or add extra ones to suit your needs.
You must be a project administrator to create or edit request types.
To create a request type:
From your service desk project, go to Project settings () > Request types.
Enter the Icon, Request name, Issue type and optionally, a Description.
Select Create request type.
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