Set up notifications in next-gen service desks

Notifications are messages that your customers and team can receive about different kinds of activity on requests - e.g. when there are comments, changes or updates to the request or even that it’s been resolved.

Admins can set up general notification settings, while customers can choose which notifications they’d like to receive.

There are two types of notifications:

  1. Internal notifications: notifications sent to your service desk team.

  2. Customer notifications: notifications sent to people who raise requests in your service desk.

Next-gen projects don’t currently offer configuration for internal notifications (but classic projects do).

 

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