Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Notifications are messages that your customers and team can receive about different kinds of activity on requests - e.g. when there are comments, changes or updates to the request or even that it’s been resolved.
Admins can set up general notification settings, while customers can choose which notifications they’d like to receive.
There are two types of notifications:
Internal notifications: notifications sent to your service desk team.
Customer notifications: notifications sent to people who raise requests in your service desk.
Next-gen projects don’t currently offer configuration for internal notifications (but classic projects do).
Learn who can receive notifications and for what in next-gen service desks.
Learn how to use HTML or plain text for your default email format, depending on what your users need.
Change what you send to your customers in notifications, who receives them or even fetch information from elsewhere.
Simplify your messaging - disable service desk notifications while keeping Jira notifications if your customers have Jira licenses.
Change the template of your customer notifications to customize their look and feel.
Was this helpful?