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See the issue view of a customer request

We're rolling out a new issue view for Jira Service Desk, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.

Both administrators and agents can see the issue view of a request.

To see the issue view for a request:

  1. From your service desk project, go to Queues.

  2. Select the request you want to see the issue view for.

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