Review or update translations for custom content

You can add custom translations to your service desk project to enhance your customer’s experience. Custom content may include translations of request type labels, portal messages and customer notifications.

To review or update custom language translations:

  1. From your service desk project, go to Project settings () > Language support.

  2. Select the language's entry in the Translations table.

  3. Review or update the language’s content.

  4. Click Save.

We group your customer-facing content into sections in the translation space. Use the service desk sidebar to jump between sections. For most sections, the service desk project default language appears in the left column and the translated text appears in the right.

Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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