Usage and admin help
Remind change reviewers automatically
Approvers are often busy. To ensure timely changes, you can set up an automation rule to remind them of pending approvals when their time limit is up.
For example, to add a reminder for your CAB to approve a normal change:
From your service desk project, select Project settings () > Automation.
Select Add rule.
Choose Custom rule and select Next.
Use or adapt the process in the table below.
Was this helpful?