Remind change reviewers automatically

Approvers are often busy. To ensure timely changes, you can set up an automation rule to remind them of pending approvals when their time limit is up.

For example, to add a reminder for your CAB to approve a normal change:

  1. From your service desk project, select Project settings () > Automation.

  2. Select Add rule.

  3. Choose Custom rule and select Next.

  4. Use or adapt the process in the table below.

Example of When, If and Then statements

Additional Help

Ask the Community