Learn how to succeed in your role as a service desk agent.
Raise a request to put into your queues
There won’t be any requests in your queues if nobody has sent one to your service desk project. Although customers can send you requests, sometimes you might raise one for them. For example, if you’re taking a customer request by phone, you can raise the request for them.
In this case, we will raise a request inside your project so you can explore your queues.
There are 2 ways to raise a request to put into your queues:
From your Jira sidebar, go to Create ()
Choose a request type. Request types are based on the project, but you can change them or add new ones. You can also search and select issue types from here too.
Fill out the request form and click Create.
From your service desk project, go to Raise a request.
Choose a request type. Your request types are based on the project template you chose, but you can change them or add new ones.
Fill in the request form and select Send.
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