Raise a request to put into your queues

There won’t be any requests in your queues if nobody has sent one to your service desk project. Although customers can send you requests, sometimes you might raise one for them. For example, if you’re taking a customer request by phone, you can raise the request for them.

In this case, we will raise a request on behalf of a customer so you can explore your queues.

To raise a request to put into your queues:

  1. From your service desk project, go to Raise a request.

  2. Choose a request type. Your request types are based on the project template you chose, but you can change them or add new ones.

  3. Fill in the request form and select Send.

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