Organize your request types into groups

Request type groups categorize request types. They’re helpful if you have seven or more request types. In the help center, your request types are organized vertically based on their groups.

To organize your request types into groups:

  1. From your service desk project, go to Project settings () > Request types.

  2. Click + Add group (classic service desks) or + Add request type (next-gen service desks).

  3. Enter a group name and click Save.

  4. Click Add existing request type and choose the required request types to be added to the group.

To rearrange the order of your groups in the help center, go back to your project settings and drag and drop the groups in the request types sidebar.

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