Learn how to succeed in your role as a service desk agent.
If your organization has an inventory of items that you want to keep track of, asset management is the perfect tool for you. You can use asset management by installing it as an app in your service desk.
Learn about the types of asset management apps that can be used by your organization to keep track of assets.
Learn how to add an asset management app to your service desk.
Learn how to link an asset to an issue in your service desk.
Learn how to allow customers to link assets to their request in a help center request form.
Learn how to set up filters based on asset types to control what appears in search results.
Don't like the name of your linked asset field? Learn how to change it here in five easy steps.
Want to add additional asset fields so you can link multiple assets to an issue? Learn how to in eight easy steps.
If an asset field is no longer useful, you can hide it. You can always show it again later.
Don't want that asset field any longer? Learn how to delete or just hide it, if you decide you want to use it again later.
Are you done with the asset management app, then uninstall it in three easy steps.
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