How do I document known errors in my linked Confluence knowledge base?

It is recommended that you create a restricted section of you Confluence knowledge base that contains known error records. Agents can then quickly find and execute workarounds for future incidents. This provides the benefits of:

  • restoring services quickly

  • reducing duplicate efforts

  • avoiding unapproved or dangerous workarounds

Known error records define the problem and its root cause. These records capture any known symptoms of the incidents involved. They detail workarounds and their status (temporary or permanent).

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