Learn how to succeed in your role as a service desk agent.
What are the advantages of sharing custom fields?
Sharing a custom field set across Jira Service Desk and Jira Software can help you collect the right information from users. Your Jira administrator can maintain these fields in a single screen scheme. They can apply the scheme to both development and service desk projects. Read more about custom fields and screen schemes.
By default, the Bug issue type comes with these fields:
However, you might want to add your own custom fields to collect more information.
Developers say incomplete information is the biggest blocker to fixing bugs. Some common information that developers use are:
Steps to reproduce the bug
Observed and expected behavior
You may also want to collect information to categorize, report, or automate actions related to the bug report such as:
User agent string
Learn how to add a new custom field to a project in Jira Service Desk.
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