Help customers as a service desk agent
Work on customer requests
Learn who can participate on a request, and see how to create requests for customers who aren't in your Jira Service Desk project.
Use the issue view to resolve customer requests
The issue view is how agents see customer requests.
Manage your incoming requests with queues
Find out about sorting and assigning requests and how to update workflow status.
Write and share effective knowledge base articles
A knowledge base is a collection of articles that help your customers, as well as providing a reference for your team.
View service level agreements (SLAs)
Learn how to see SLAs in Jira Service Desk so you can be proactive instead of reactive.