Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Learn who can participate on a request, and see how to create requests for customers who aren't in your Jira Service Desk project.
The issue view is how agents see customer requests.
Find out about sorting and assigning requests and how to update workflow status.
A knowledge base is a collection of articles that help your customers, as well as providing a reference for your team.
Learn how to see SLAs in Jira Service Desk so you can be proactive instead of reactive.
Learn how to use the new issue view to resolve customer requests.