Learn how to succeed in your role as a service desk agent.
Group request types in the portal in next-gen service desks
Groups are a great way to organize your request types into different categories. In the customer portal, your request types are shown vertically based on their groups.
You must be an admin to group request types.
To group request types:
From your service desk project, go to Project settings () > Channels > Customer portal.
Click Customize your portal.
In your portal, select Request type groups.
Optionally, + Add group to create a new group.
Select a group.
Select + Add request type and choose a request type to add it to the group, or drag and drop request types to the left to remove it.
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