Learn how to succeed in your role as a service desk agent.
Go to the issue view of a customer request
When a customer sends a request to your service desk, it becomes an issue for your team to work on. This is the place where you’ll spend most of your time, so it’s important to understand well.
To see the issue view for a request:
From your service desk project, go to Queues.
Select the request you want to see the issue view for.
We're rolling out a new issue view for Jira Service Desk, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.
Was this helpful?