Customers can link assets to their request when completing a request form in the help center if an asset field is available. You can give your customers permission to do this by adding a visible asset management field to a request type.
You must be a project administrator to configure request types.
To add an asset management field:
From your service desk project, go to Project settings () > Request types.
Select Edit fields for the request type you want customers to link assets to.
Click + Add a field.
Choose Linked assets.
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