Give agents permission to add announcements to the portal

You must be a project administrator to give agents permission to add announcements to the portal.

To give permission to agents:

  1. From your service desk project, go to Project settings () > Portal settings.

  2. Choose Yes, agents can add announcements to this portal under Announcements.


Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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