A knowledge base stores helpful articles, such as how-tos and frequently asked questions (FAQs) that your team and customers can reference. Here are some ways a knowledge base can help your team.
Customers can help themselves by searching for articles in the help center
Agents can solve requests faster by sharing articles with customers or referencing articles while they work
If a request contains useful information, agents can quickly create a new article from it.
Learn more about setting up a knowledge base.
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