Learn how to succeed in your role as a service desk agent.
Feature knowledge base articles in your help center
You can help customers self-serve by featuring relevant articles at the top of each help center category. This is especially useful to highlight articles that are commonly used by customers.
To feature an article:
From your service desk project, go to Knowledge base.
From the sidebar, select the category where you want to feature an article.
If the article isn’t already in the category, click Add article and select + next to the article you want to add.
In the Featured column, turn on the article you want to feature. The article is now featured at the top of the category in your portal.
If multiple articles are featured in a category, they will be listed in order of last updated.
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