Learn how to succeed in your role as a service desk agent.
Enforce an approval step for change reviews
The change management workflow includes two review stages:
Change manager or peer review
Change advisory board (CAB) review
By default, the change management workflow doesn't force approvals for these steps. Any agent or admin has the permission to transition an issue through a review.
You can, however, enforce strict approvals, making it mandatory to be reviewed by one or more specific team members.
To enforce an approval step for change reviews:
From your service desk project, select Project settings ()> Workflows.
Select the edit icon () next to Change Management workflow for Jira Service Desk.
Select the status that you want to add the approval step to.
Select the Add approval checkbox and select Configure.
From the Require approval from drop-down menu, select the required list of approvers. Learn how to set up a pre-set list of approvers.
From the Include approvers from service drop-down menu, select Affected services. Learn how to set up approval from approvers associated with a service.
Click Publish draft.
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