Learn how to succeed in your role as a service desk agent.
Enable or disable customer feedback in next-gen service desks
Service desk projects collect customer feedback to see how they’re doing by default, but admins can toggle it on or off.
You must be an admin to enable or disable customer feedback.
To enable or disable customer feedback:
From your service desk project, go to Project settings () > Customer satisfaction.
Toggle Collect customer satisfaction (CSAT) feedback as needed.
Click the survey question to edit it. This appears in the resolved issue notification message that customers see.
When you turn on customer satisfaction, your service desk sends customers a quick survey when their request is resolved. They can leave optional feedback in this survey.
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