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Enable or disable customer feedback in next-gen service desks

Service desk projects collect customer feedback to see how they’re doing by default, but admins can toggle it on or off.

You must be an admin to enable or disable customer feedback.

To enable or disable customer feedback:

  1. From your service desk project, go to Project settings () > Customer satisfaction.

  2. Toggle Collect customer satisfaction (CSAT) feedback as needed.

  3. Click the survey question to edit it. This appears in the resolved issue notification message that customers see.

When you turn on customer satisfaction, your service desk sends customers a quick survey when their request is resolved. They can leave optional feedback in this survey.

Are you on the right help page?

If you don’t have an image in the lower-left of your service desk sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Mar 14, 2020
Cached at 6:10 AM on Oct 30, 2020 |

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