Automatically update agents about a linked issue's progress

Your service desk comes with an automation rule called Update when a linked issue changes. This rule comments on your incident record about the status of a linked Jira issue. So, when a development team progresses with their fix, your customers are kept up to date.

You can change or expand this rule to suit your needs. For example, you can close incidents automatically when development teams resolve linked issues in Jira Software. Or, you can send notifications to your customers when development teams put fixes in place.

To edit your linked issue rule:

  1. From your service desk project, select Project settings () > Automation.

  2. Click the rule called Update Jira linked issues.

  3. Edit the rule as required.

Learn more about how to Set up rules to automate repetitive tasks.


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If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

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