Usage and admin help
Edit an automation rule in next-gen service desks
Automation rules can be changed after they’ve been added by editing the rule.
You must be an admin to edit an automation rule.
To edit an automation rule:
From your service desk project sidebar, select Project settings () > Automation.
Under Rules in this project, click the name of the rule to edit.
Edit the fields in When this happens..., If these match..., and Then do this... to change your rule's trigger, conditions and actions.
Select rule options (), then choose which user’s account will run the rule, if other rules can trigger this rule, and whether it’s enabled.
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