Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Now that you’ve learned where to work in your service desk, let’s dive deeper into how you can help them.
On a customer request, learn about the different roles people can have.
Learn what the Activity section of the issue view is used for, how to comment internally or share comments with the customer.
Completed that request? Learn how to mark it as resolved.
Learn how to move an issue through its workflow to show progress on the issue.
Learn how a customer request becomes an issue for you to work on.
Was this helpful?