Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Now that you’ve learned where to work in your service desk, let’s dive deeper into how you can help them.
Learn the different roles people have on a customer request.
You can communicate with the customer and team from the issue view.
Learn how to resolve a request if you've completed it.
You can move an issue through its workflow to make progress.
The issue view is what you use to understand the details of a customer request.
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