Disable service desk notifications for internal users in next-gen service desks

If you have an internal service desk where all your customers have Jira licenses, you might want to disable service desk notifications while keeping Jira notifications.

You must be a Jira admin to change Jira notifications.

To disable service desk notifications and enable Jira notifications:

  1. Go to ( or ) > Jira settings > Products > JIRA SERVICE DESK > Configuration.

  2. In the page, under Notifications, select Yes, send customers both Jira Service Desk and Jira notifications.

  3. Go to your service desk project.

  4. From your service desk project, go to Project settings () > Customer notifications.

  5. For each rule, toggle off Enable.

  6. Go to your Jira notification scheme and customize the notifications for your customers, agents, and admins.

Are you on the right help page?

If you don’t have an image in the lower-left of your service desk sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

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