Disable notifications for internal users in next-gen

If you have an internal service desk where all your customers have Jira licenses, you might want to disable service desk notifications while keeping Jira notifications.

You must be a Jira admin to change Jira notifications.

To disable service desk notifications and enable Jira notifications:

  1. Go to Settings () > Products > JIRA SERVICE DESK > Configuration.

  2. In the page, under Notifications, select Yes, send customers both Jira Service Desk and Jira notifications.

  3. Go to your service desk project.

  4. From your service desk project, go to Project settings > Notifications > Customer notifications.

  5. For each rule, toggle off Enable.

  6. Go to Internal notifications and customize the notifications for your agents and admins. Learn how to customize internal notifications.

Are you on the right help page?

If you don’t have an image in the lower-left of your service desk sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

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