Disable an automation rule

To disable an automation rule:

  1. From your service desk project, select Project settings () > Automation.

  2. Click the rule you want to disable to open the rule configuration screen.

  3. Choose rule options ().

  4. Toggle Rule enabled to disable the rule.

Disabled rules appear in your automation list with a DISABLED badge.


Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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