Disable an automation rule in next-gen service desks

Sometimes automation rules are no longer needed, but you want to keep the set up. In this case, you can disable the automation rule rather than delete it.

You must be an admin to disable an automation rule.

To disable an automation rule:

  1. From your service desk project, select Project settings () > Automation.

  2. Select the name of the rule to disable.

  3. Choose rule options ().

  4. Toggle Rule enabled.

Disabled rules appear in your automation list with a DISABLED badge.

 

Are you on the right help page?

If you don’t have an image in the lower-left of your service desk sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

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