Usage and admin help
Disable an automation rule in next-gen service desks
Sometimes automation rules are no longer needed, but you want to keep the set up. In this case, you can disable the automation rule rather than delete it.
You must be an admin to disable an automation rule.
To disable an automation rule:
From your service desk project sidebar, select Project settings () > Automation.
Select the name of the rule to disable.
Choose rule options ().
Toggle Rule enabled.
Disabled rules appear in your automation list with a DISABLED badge.
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