Learn how to succeed in your role as a service desk agent.
Disable all email request to the email channel
At the end of a project, you may wish to close your service desk and disable all email request to the email channel.
This action means that no more requests will be created from the email channel and all emails sent to the linked email address will not be processed.
From your service desk project, go to Project settings () > Channels > Email.
Select Disable all email requests > Turn off
Email requests will no longer be tracked nor automatically turned into issues in your queue.
Was this helpful?