Debug automation rules by viewing its log in next-gen service desks

You can check through the history of an automation rule and see what it’s done and when by debugging it. This will show you the log.

You must be an admin to view the log of an automation rule.

To view the log of an automation rule:

  1. From your service desk project, select Project settings () > Automation.

  2. Hover over the rule you want to check.

  3. Select ••• > View log.

A table with a list of every time the rule has run should appear. From here, you can browse chronologically, or search for a specific issue.

 

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If you don’t have an image in the lower-left of your service desk sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

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