Get started with Jira Service Desk for agents
Learn how to succeed in your role as a service desk agent.
Customize your incident management workflow
To customize Jira Service Desk’s default incident management workflow:
From your service desk project, select Project settings () > Workflows.
Select the edit icon (), in the entry titled Incident Management workflow for Jira Service Desk.
Use the workflow editor to add or remove steps and transitions.
Read more about editing workflows.
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