Learn how to succeed in your role as a service desk agent.
Customize internal notifications in next-gen service desks
Jira Service Desk can send people, groups or roles an email when events happen on a project - for example, when someone comments on, updates, or completes a request.
You can choose to notify specific project roles (admins, agents, or customers) or users, as well as reporters, the current assignee, a group, or all watchers of the request.
You must be an admin to customize internal notifications. To edit the notifications that external help-seekers receive, learn how to edit customer notifications.
Create new notifications
To add notifications:
From your service desk project, go to Project settings () > Notifications > Internal notifications.
Select Add notification.
Use the dropdown menu to select the event you want to create a notification for.
Use the checkboxes to select who will be notified when that event occurs.
To edit notifications:
In Internal notifications, find the event you want to update.
In the Actions column select … > Edit.
Use the checkboxes to add or remove notification recipients.
To delete notifications:
In Internal notifications, find the event you want to remove.
In the Actions column select … > Delete.
Select Delete to confirm.
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