Learn how to succeed in your role as a service desk agent.
Create your own custom reports
Although we provide you with reports catered towards your service desk project, you may still want to create your own reports.
To create a new service desk custom report:
From your service desk project, go to Reports.
Choose New report from the Projects panel.
Enter a report name.
Click Add series. You can add as many series as required.
Select the required series from the Series dropdown menu.
Add a label name for the series that reflects what you are measuring.
Select a color to be displayed on the graph for the series data.
Filter the series by the issue type, status and component.
To filter by additional fields, select the required item from the More dropdown menu.
To filter using Jira Query Language (JQL), click Advanced and enter the required information. Click Basic to return to the Basic menu.
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