Learn how to succeed in your role as a service desk agent.
Create a problem issue
A problem issue is created to record information regarding a problem that has occurred so it can be investigated. When correctly managed, problem issues prompt agents to detail known errors and workarounds in your knowledge base to:
help service agents resolve issues and restore services
increase the quality and trust of your IT infrastructure
To create a problem issue:
Select Problem as the issue type.
Enter relevant information.
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