You can escalate a Jira Service Desk issue to other Jira products by creating a linked issue. Jira Software and Jira Core teams get the most use of this technique when they can view and comment on issues in your service desk project.
Both administrators and agents can create a linked issue.
To create a linked issue:
Go to the issue view of the issue you want to link.
Choose and select the project you want to link to.
Fill in the rest of the details for the linked issue.
Learn more about giving other Jira teams permission to view and comment on issues.
Was this helpful?