Learn how to succeed in your role as a service desk agent.
Create a custom report in next-gen service desks
If the default reports aren’t showing all the info you need, use custom reports to get new insights tailored to your own project.
You must be an admin to create a custom report.
To create a custom report:
From your service desk project, go to Reports.
Choose New report from the Projects panel.
Enter a report name.
Click Add series. You can add a maximum of 20 series.
Enter your Series, Label, Color, and Filter by.
To filter by more fields, click + More.
To filter using Jira Query Language (JQL), click Switch to JQL.
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