Create a custom report in next-gen service desks

If the default reports aren’t showing all the info you need, use custom reports to get new insights tailored to your own project.

You must be an admin to create a custom report.

To create a custom report:

  1. From your service desk project, go to Reports.

  2. Choose New report from the Projects panel.

  3. Enter a report name.

  4. Click Add series. You can add a maximum of 20 series.

  5. Enter your Series, Label, Color, and Filter by.

  6. To filter by more fields, click + More.

  7. To filter using Jira Query Language (JQL), click Switch to JQL.

  8. Click Add.

Are you on the right help page?

If you don’t have an image in the lower-left of your service desk sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

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