Admins and agents can both close a request to mark it as complete.To close a request:From your service desk project, go to Queues.Select the request you want to resolve.Select the Status and transition it to Resolved.Was this helpful?YesNoIt wasn't accurateIt wasn't clearIt wasn't relevantProvide feedback about this articleAdditional HelpAsk the CommunityWork on customer requestsWhat are request participants? Raise a request on behalf of a customerClose a request to mark it as completeCommunityQuestions, discussions, and articles
