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Close a request to mark it as complete

Admins and agents can both close a request to mark it as complete.

To close a request:

  1. From your service desk project, go to Queues.

  2. Select the request you want to resolve.

  3. Select the Status and transition it to Resolved.

Transition a ticket to done
Last modified on Apr 24, 2020
Cached at 6:03 AM on Oct 30, 2020 |

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