Choose who has permission to send requests in your portal in next-gen service desks

Your customers will need permission to send requests in order to use your customer portal.

When deciding who has permission, you can choose only customers your team adds or anyone without logging in.

You must be an admin to choose who has permission to send requests in your portal.

To choose who has permission to send requests in your portal:

  1. From your service desk project, go to Project settings () > Channels > Customer permissions.

  2. For Who can access the portal and send requests?, choose your desired permission.

 

Are you on the right help page?

If you don’t have an image in the lower-left of your service desk sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

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