Choose HTML or plain text as the default email notification style in next-gen service desks

Most people use HTML email, but some customers do prefer a plain text email - usually because of their mail client.

If the default email type is set to HTML, customers can select the HTML or plain text view in their mail client. If your customers use a plain text mail client, change your default setting and apply it to all.

You must be a Jira admin to set the default email type.

To set the default email type:

  1. Choose ( or ) > Jira settings > System.

  2. Under User Interface, select Default user preferences.

  3. Select Edit default values.

  4. Change the Email format to HTML or text and click Update. At this point, the email format you have selected will only be applied to new service desk customers.

  5. If you also want to override the email format chosen by existing service desk customers and agents, select Apply under Actions.

  6. Select Update to finish applying the email preference to all user accounts.

Are you on the right help page?

If you don’t have an image in the lower-left of your service desk sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

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