Check your connection to troubleshoot email channel issues

Check the connection between Jira Service Desk Cloud and your email account is the first step in troubleshooting email channel issues. The error messages will show you why the email channel doesn't work for your service desk. You might also review how emails are processed to see why a certain type of email isn't appearing in your service desk.

To check your connection:

  1. Go to ( or ) > Jira settings > Products.

  2. Under Jira Service Desk, select Email requests.

  3. Select Test.


Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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