Learn how to succeed in your role as a service desk agent.
Check out your queues
Customer requests are organized into queues. Queues let you quickly view, triage and assign requests as they come in. They also provide high-level information on an issue; usually a summary, status and customer name.
To check out your queues:
From your service desk project, go to Queues.
Use the sidebar to switch between queues.
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