Learn how to succeed in your role as a service desk agent.
Check out the online help center
You can see how customers send requests by going to the help center. There, you can go through the same process that customers do to raise a request.
Both administrators and agents can check out the help center.
To check out the help center:
From your service desk project sidebar, select Channels.
Select Open when hovering over Help center.
Your project administrator can change the forms on the portal by customizing request types.
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