Auto-approve standard changes

ITIL defines a standard change as a request that is pre-approved. The IT Service Desk template comes with an automation rule that pre-approves standard changes.

It works by looking at change requests that have the Change type set to Standard. It transitions these through the Peer review / Change manager approval stage to the Planning stage.

You can disable or fine tune this rule in your automation settings:

  1. From your service desk project, select Project settings () > Automation.

  2. Edit the rule named Auto-approve standard change requests .

Learn more in Set up rules to automate repetitive tasks.

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