Usage and admin help
Auto-approve standard changes
ITIL defines a standard change as a request that is pre-approved. The IT Service Desk template comes with an automation rule that pre-approves standard changes.
It works by looking at change requests that have the Change type set to Standard. It transitions these through the Peer review / Change manager approval stage to the Planning stage.
You can disable or fine tune this rule in your automation settings:
From your service desk project, select Project settings () > Automation.
Edit the rule named Auto-approve standard change requests .
Learn more in Set up rules to automate repetitive tasks.
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