Your first stop for learning how to get started with Jira Service Desk.
Assign yourself to a customer's request
When customers send requests to your service desk, they end up in your queues where you can assign the request to someone.
To assign yourself to a customer’s request:
From your service desk project, go to Queues.
Find a request with an unassigned Assignee field.
Select the Assignee field of the request.
Click Assign to me.
Was this helpful?