Learn how to succeed in your role as a service desk agent.
Assign yourself to a customer's request
When customers send requests to your service desk, they end up in your queues where you can assign the request to someone.
To assign yourself to a customer’s request:
From your service desk project, go to Queues.
Find a request with an unassigned Assignee field.
Select the Assignee field of the request.
Click Assign to me.
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