Assign yourself to a customer's request

When customers send requests to your service desk, they end up in your queues where you can assign the request to someone.

To assign yourself to a customer’s request:

  1. From your service desk project, go to Queues.

  2. Find a request with an unassigned Assignee field.

  3. Select the Assignee field of the request.

  4. Click Assign to me.

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