Learn how to succeed in your role as a service desk agent.
Approve or decline a request from the new issue view
Some requests require approvers for the request to progress. For example, a purchase request might require someone’s approval for the purchase to be permitted. If you’re set as an approver to an issue, you can approve or decline it from the issue view.
To approve or decline a request from the issue view:
Open the issue view of the request.
Find the This requires your approval panel.
Approve or Decline the request.
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